Cancellation and refunds

Because food is prepared to order, you cannot cancel once we have accepted your order. If you need to change or cancel an order before it is accepted, call us straight away.

If something is missing, wrong or not of satisfactory quality, tell us on the same day, ideally when you collect, and we will put it right with a replacement or a full or partial refund.

Refunds go back to the card you paid with. Your bank usually shows them within 5 to 10 working days. This does not affect your statutory rights.